TY  - JOUR
AB  - Purpose The purpose of this paper is to present a systematic literature review on stimulus, organism and response variables related to actual and perceived cleanliness and develop a conceptual framework to encourage future research on cleanliness.Design/methodology/approach The PRISMA statement methodology for systematic literature review was applied. After analysing 926 articles, 46 articles were included and reviewed.Findings Stimulus, organism and response variables related to cleanliness were identified and integrated in a conceptual framework. A distinction was made between articles evaluating the relationship between stimulus and organism variables; stimulus and response variables; and organism and response variables. First, actual cleanliness, staff behaviour, condition of the environment, scent and the appearance of the physical environment were identified as stimuli variables influencing perceived cleanliness and service quality. Second, the presence of litter, behaviour and presence of others, scent, disorder, availability of trash cans and informational strategies were identified as stimuli affecting littering and other kinds of unethical behaviour. Third, the effect of perceived cleanliness (and other organism variables) on satisfaction, approach behaviours, physical activity and pro-social behaviour was registered.Practical implications The findings of this review allow in-house and corporate facility managers to better understand and identify most effective interventions positively influencing actual and perceived cleanliness.Originality/value No systematic literature review on antecedents and consequences of a clean environment has previously been conducted.
VL  - 16
IS  - 4
SN  - 1472-5967
DO  - 10.1108/JFM-06-2017-0025
UR  - https://doi.org/10.1108/JFM-06-2017-0025
AU  - Vos Martijn C.
AU  - Galetzka Mirjam
AU  - Mobach Mark P.
AU  - van Hagen Mark
AU  - Pruyn Ad T.H.
PY  - 2018
Y1  - 2018/01/01
TI  - Cleanliness unravelled: a review and integration of literature
T2  - Journal of Facilities Management
PB  - Emerald Publishing Limited
SP  - 429
EP  - 451
Y2  - 2024/09/20
ER  -