Relationship between building maintenance sourcing strategy selection factors and performance
Journal of Facilities Management
ISSN: 1472-5967
Article publication date: 19 March 2019
Issue publication date: 16 May 2019
Abstract
Purpose
The building maintenance management becomes more complicated nowadays, with several sourcing strategies springing up for building maintenance work provisions. Various studies demonstrate that the selection factors and performance measurements are both essential aspects in determining and evaluating the sourcing strategy for building maintenance management. Thus, the purpose of this paper is to examine the relationships between the selection factors and performance measurements of sourcing strategy.
Design/methodology/approach
The paper targeted to evaluate and analyse the perceptions of the building maintenance practitioners regarding the degree of importance of selection factors and performance measurements. Through quantitative approach, the paper adopted stratified random sampling to distribute the questionnaires to the building maintenance practitioners operating in both private and government high-rise office buildings in Kuala Lumpur.
Findings
The findings highlighted the quality factors as the most important selection group factors; meantime, the ability to fulfil client’s need and requirement as well as the ability to deliver the service with reasonable reliability and predictability are identically important performance measurements. There is a significant relationship between the selection factors and performance measurement of sourcing strategy.
Originality/value
This paper provides an impetus research which uncovered the sourcing practices in the industry and guided the sourcing process in determining the appropriate sourcing strategy.
Keywords
Acknowledgements
The authors gratefully acknowledge the financial support of the Bantuan Kecil Penyelidikan (BKP) Grant (BKP) Number BK017-2015 obtained from the University of Malaya.
Citation
Soh, K.Y., Chua, S.J.L., Ali, A.S., Au-Yong, C.P. and Alias, A. (2019), "Relationship between building maintenance sourcing strategy selection factors and performance", Journal of Facilities Management, Vol. 17 No. 2, pp. 157-174. https://doi.org/10.1108/JFM-04-2018-0026
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited