Assessing the readiness of facilities management organizations in implementing knowledge management systems
Abstract
Purpose
This paper aims to assess the readiness of Malaysian facilities management (FM) organizations in implementing knowledge management (KM) systems.
Design/methodology/approach
The questionnaire survey was used to retrieve information on the readiness of FM organizations in Malaysia.
Findings
The findings reveal that, although many FM organizations were capable and ready in terms of information technology, lack of human behaviour and organizational policy is still seen. Technology, policy and human behaviour are the factors that have a strong influence on the successful outcome of KM.
Originality/value
This paper fulfils an identified need to study in implementing KM systems.
Keywords
Acknowledgements
The authors gratefully acknowledge the financial support by the Ministry of Higher Education Malaysia under Fundamental Research Grant Scheme (FRGS), grant no. FP025-2014B and University of Malaya, for the administrative support.
Citation
Kamaruzzaman, S.N., Zawawi, E.M.A., Shafie, M.O. and Mohd Noor, S.N.A. (2016), "Assessing the readiness of facilities management organizations in implementing knowledge management systems", Journal of Facilities Management, Vol. 14 No. 1, pp. 69-83. https://doi.org/10.1108/JFM-01-2015-0002
Publisher
:Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited