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Coping mechanisms of Philippine tourism and hospitality family businesses during the COVID-19 pandemic: a non-parametric approach

Andrea Santiago (University of St. La Salle, Bacolod, Philippines)
Fernando Martin Roxas (Dr. Andrew L. Tan Center for Tourism, Asian Institute of Management, Makati, Philippines)
John Paolo Rivera (Dr. Andrew L. Tan Center for Tourism, Asian Institute of Management, Makati, Philippines)
Eylla Laire Gutierrez (Dr. Andrew L. Tan Center for Tourism, Asian Institute of Management, Makati, Philippines)

Journal of Family Business Management

ISSN: 2043-6238

Article publication date: 20 December 2021

Issue publication date: 29 November 2022

343

Abstract

Purpose

Family businesses (FB), mostly small-sized, dominate the tourism and hospitality industry (THI), especially in the rural areas. While many would have been used to the impact of demand seasonality, it is unknown how these businesses would have survived through the restrictions imposed to contain the coronavirus disease 2019 (COVID-19) pandemic as compared to non-family business (NFB) counterparts. This study aims to determine if there were differences on how family and non-family enterprises in the THI coped with government restrictions.

Design/methodology/approach

By subjecting the survey data from tourism enterprises to non-parametric techniques, the authors establish empirical evidence on similarities and differences of coping strategies adopted by FBs and NFBs; their required support from government and their perceptions of a post-pandemic THI.

Findings

The analysis revealed that family-owned tourism and hospitality businesses in the Philippines tended to collaborate with other businesses to manage the impact of the pandemic restrictions. Since they hired more seasonal workers prior to the restrictions, they tended to avoid hiring workers during the restricted period. NFBs, on the other hand, that were generally larger in size and more professionally managed with more regular employees, tended to streamline operations for greater efficiency.

Research limitations/implications

The study relied on survey results distributed and collected online. There is an innate bias against those firms that did not have access to the survey links.

Practical implications

The comparative study suggests that interventions to assist firms in the THI should consider the differences in firm ownership as “one size does not fit all.”

Social implications

The study provides evidence about how environmental factors impact the operations of family firms. Thus, it provides valuable insights for both the academic community and industry practitioners.

Originality/value

This is the first study in the Philippines that was able to capture response of family and non-family firms in the THI during the COVID-19 lockdown.

Keywords

Acknowledgements

The authors thank the Philippine Department of Tourism (https://tourism.gov.ph), Asian Institute of Management – Dr. Andrew L. Tan Center for Tourism (https://aim.edu) and Guide to the Philippines (https://guidetothephilippines.ph) for providing the survey report and data on The Evolving Landscape of Domestic Travel in the Philippines.

Citation

Santiago, A., Roxas, F.M., Rivera, J.P. and Gutierrez, E.L. (2022), "Coping mechanisms of Philippine tourism and hospitality family businesses during the COVID-19 pandemic: a non-parametric approach", Journal of Family Business Management, Vol. 12 No. 3, pp. 513-537. https://doi.org/10.1108/JFBM-10-2021-0120

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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