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Emergency management system design for accurate data: a cognitive analytics management approach

Abbas Tarhini (Information Technology and Operations Management, Lebanese American University, Beirut, Lebanon)
Puzant Balozain (Information Technology and Operations Management, Lebanese American University, Beirut, Lebanon)
F.Jordan Srour (Information Technology and Operations Management, Lebanese American University, Beirut, Lebanon)

Journal of Enterprise Information Management

ISSN: 1741-0398

Article publication date: 2 February 2021

Issue publication date: 23 February 2021

485

Abstract

Purpose

This paper uses a cognitive analytics management approach to analyze, understand and solve the problems facing the implementation of information systems and help management do the needed changes to enhance such a critical process; the emergency management system in the health industry is analyzed as a case study.

Design/methodology/approach

Cognitive analytics management (CAM) framework (Osman and Anouz, 2014) is used. Cognitive process: The right questions are asked to understand the behavior of every process and the flow of its corresponding data; critical data variables were identified, guidelines for identifying data sources were set. Analytics process: Techniques of data analytics were applied to the selected data sets, problems were identified in user–system interaction and in the system design. The analysis process helped the management in the management process to make right decisions for the right change.

Findings

Using the CAM framework, the analysis to the Lebanese Red Cross case study identified system user-behavior problems and also system design problems. It identified cases where distributed subsystems are vulnerable to time keeping errors and helped the management make knowledgeable decisions to overcome major obstacles by implementing several changes related to hardware design, software implementation, human resource training, operational and human-technology changes. CAM is a novel and feasible software engineering approach for handling system failures.

Originality/value

The paper uses CAM framework as an approach to overcome system failures and help management do the needed changes to enhance such a critical process. This work contributes to the software engineering literature by introducing CAM as a new agile methodology to be used when dealing with system failures. Furthermore, this study is an action research that validated the CAM theoretical framework in a health emergency context in Lebanon.

Keywords

Acknowledgements

The authors gratefully acknowledge the Lebanese Red Cross for their validating input and comments on the findings of this paper.

Citation

Tarhini, A., Balozain, P. and Srour, F.J. (2021), "Emergency management system design for accurate data: a cognitive analytics management approach", Journal of Enterprise Information Management, Vol. 34 No. 2, pp. 697-717. https://doi.org/10.1108/JEIM-11-2019-0366

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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