Supply chain and total quality management framework design for business performance-case study evidence
Journal of Enterprise Information Management
ISSN: 1741-0398
Article publication date: 12 October 2015
Abstract
Purpose
The purpose of this paper is to identify the importance of integration of supply chain management practices with total quality management (TQM) practices to augment business performance. The objective of paper is to focus on the two important dimensions, namely, supply chain and TQM of an organization with special reference to the concepts: exploration and exploitation.
Design/methodology/approach
In total, 20 variables have been identified (independent variables) which impact business performance (dependent variable). Variables have been extracted into four categories with a combination of two orientations, i.e., exploitation and exploration, with respect to quality management and supply chain practices.
Findings
Configurationally four different combinations concerning supply chain and TQM were identified in which an enterprise can operate. This is supported with the four different case studies.
Practical implications
This study leads to some interesting practical implications for practicing managers as it offers a framework in which the supply chain and TQM practices can be implemented with respect to an organizational structure (mechanistic or organic structure), environmental conditions (uncertain environment and rapidly changing product life cycle) and identification of customer orientations (whether customer is price sensitive or customer makes buying decision on account of trust or relation to the product).
Originality/value
The concept of supply chain exploitation and supply chain exploration with different orientations of quality management is not studied comprehensively before. This paper provides a background for establishing a framework of strategies for supply chain and quality practices, with respect to the exploitation and exploration scenario.
Keywords
Citation
Sharma, S. and Modgil, S. (2015), "Supply chain and total quality management framework design for business performance-case study evidence", Journal of Enterprise Information Management, Vol. 28 No. 6, pp. 905-930. https://doi.org/10.1108/JEIM-10-2014-0104
Publisher
:Emerald Group Publishing Limited
Copyright © 2015, Emerald Group Publishing Limited