Companies today observe an increase in the complexity and vulnerability of their supply chains (SCs) as a result of global scale networks and a turbulent environment. The purpose of this paper is to explore knowledge management (KM) as a potential way of reducing SC vulnerability and answer the following question: how does inter-organisational KM influence efforts to reduce SC vulnerability?
Drawing on the resource-based view and the knowledge-based view (KBV), a single case study in the energy industry is conducted by collecting various data through interviews, observations and internal documents.
This edifying case study indicates that a lack of KM hinders any attempt to mitigate SC vulnerability.
This research shows several limitations such as data privacy, generalisation and the decision to study an atypical SC.
The paper points out in a dedicated section the key actions a company should take in order to develop the required characteristics of knowledge expressed in the KBV.
This is the first qualitative research that investigates the relationships between SC vulnerability and KM, and more particularly in a recycling context where a strong research gap exists.
Ruel, S., Shaaban, S. and Ducros, M. (2019), "Supply chain vulnerability: contributions from an edifying case study", Journal of Enterprise Information Management, Vol. 32 No. 2, pp. 214-232. https://doi.org/10.1108/JEIM-05-2018-0086
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