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What drives perceived internal reputation? Empirical evidence from Chile

Cen April Yue (University of Connecticut, Stamford, Connecticut, USA)
Patrick Thelen (San Diego State University, San Diego, California, USA)

Journal of Communication Management

ISSN: 1363-254X

Article publication date: 2 May 2023

Issue publication date: 23 October 2023




This study aimed to examine the impact of servant leadership on employees' perception of organizational reputation by investigating the sequential mediating effects of employee psychological empowerment and employee thriving at work.


A quantitative online survey with 357 employees from Chile was conducted in this study.


Findings of this study showed that servant leadership both directly and indirectly relates to perceived organizational reputation. Employees perceiving servant leadership behaviors from the employees' supervisors report higher levels of psychological empowerment and, in turn, feel a greater sense of vitality and learning at work that eventually leads to higher ratings of perceived organizational reputation.


This study's novelty lies in extending the internal drivers of organizational reputation by adding behavioral and psychological factors rarely explored in past research.



Yue, C.A. and Thelen, P. (2023), "What drives perceived internal reputation? Empirical evidence from Chile", Journal of Communication Management, Vol. 27 No. 4, pp. 471-492.



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