What drives perceived internal reputation? Empirical evidence from Chile

Abstract

Purpose

This study aimed to examine the impact of servant leadership on employees' perception of organizational reputation by investigating the sequential mediating effects of employee psychological empowerment and employee thriving at work.

Design/methodology/approach

A quantitative online survey with 357 employees from Chile was conducted in this study.

Findings

Findings of this study showed that servant leadership both directly and indirectly relates to perceived organizational reputation. Employees perceiving servant leadership behaviors from the employees' supervisors report higher levels of psychological empowerment and, in turn, feel a greater sense of vitality and learning at work that eventually leads to higher ratings of perceived organizational reputation.

Originality/value

This study's novelty lies in extending the internal drivers of organizational reputation by adding behavioral and psychological factors rarely explored in past research.

Citation

Yue, C.A. and Thelen, P. (2023), "What drives perceived internal reputation? Empirical evidence from Chile", Journal of Communication Management, Vol. 27 No. 4, pp. 471-492. https://doi.org/10.1108/JCOM-09-2022-0106