Usage of smartphone for financial transactions: from the consumer privacy perspective

Abstract

Purpose

This study aims to empirically examine how consumer privacy concerns (CPC) impact smartphone usage for financial transactions. The study also investigates the moderating impact of regulations on this action.

Design/methodology/approach

With the inputs from literature and related privacy theories, a theoretical model was developed. The model was later empirically validated using the partial least squares structural equation modeling technique with 367 respondents from India.

Findings

The study finds that CPC significantly impacts on consumer behavior in using smartphones for financial transactions. The study also highlights that regulation has a moderating impact on consumer usage of smartphones for financial transactions.

Research limitations/implications

This study provides valuable inputs to smartphone service providers, practitioners, regulatory authorities and policymakers on appropriate and secure usage of smartphones by consumers, ensuring privacy protection while making financial transactions.

Originality/value

This study provides a unique model showing the antecedents of CPC to impact the behavioral reaction of smartphone users mediated through the ingredients of privacy calculus theory. Besides, this study analyzes the moderating effects of regulation on the use of smartphones for financial transactions. This is also a novel approach of this study.

Citation

Chatterjee, S., Chaudhuri, R., Vrontis, D. and Hussain, Z. (2023), "Usage of smartphone for financial transactions: from the consumer privacy perspective", Journal of Consumer Marketing, Vol. 40 No. 2, pp. 193-208. https://doi.org/10.1108/JCM-03-2021-4526