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Enhancing the tourist experiences and attractiveness of World Heritage Sites: a stakeholders' perspective

Monisha Juneja (Amity Institute of Travel and Tourism, Amity University, Noida, India)
Tahir Sufi (Amity School of Hospitality, Amity University, Noida, India)
Mamta Bhatnagar (School of Management Studies, Shridhar University, Pilani, India)

Journal of Cultural Heritage Management and Sustainable Development

ISSN: 2044-1266

Article publication date: 15 December 2022




The study aims, based on the symbiotic relationship between tourism agencies and various stakeholders, to investigate what “policy-level” partners would advise their “practice-level” counterparts on, first, how the World Heritage Site (WHS) status of monuments can be made attractive for travellers, and second, what steps can be taken by stakeholders to enhance the WHS tourist experience.


A qualitative approach involving e-mail interviews was adopted. Content analyses of open-ended exploratory questions put to “policy-level” respondents yielded 10 major themes that can enhance the brand appeal of the WHS.


The findings offer in-depth solutions for better trip experiences of Heritage Tourists. Insights from the responses under ten thematic areas have direct relevance for application by tourism and hospitality facilitators.

Practical implications

Although this study was conducted in India, its findings hold implications for practice throughout the world. They could similarly be incorporated as elements of policy directed at incentivising communication of the value of preserving heritage for future generations.


While previous research focused on stakeholders for planning and policy making, this study explores the stakeholder's perspective for a more comprehensive understanding of how using the WHS brand can generate more holistic tourism development.



Juneja, M., Sufi, T. and Bhatnagar, M. (2022), "Enhancing the tourist experiences and attractiveness of World Heritage Sites: a stakeholders' perspective", Journal of Cultural Heritage Management and Sustainable Development, Vol. ahead-of-print No. ahead-of-print.



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