Building a positive candidate experience: towards a networked model of e-recruitment

Natasha Allden (based at the University of Southampton Southampton, UK)
Lisa Harris (based at the School of Management, University of Southampton, Southampton, UK)

Journal of Business Strategy

ISSN: 0275-6668

Publication date: 2 September 2013



The ubiquity of the social web has forced online recruitment to change dramatically. This paper introduces the first e-recruitment network business model, the Private Talent Network© to support the practice of online talent resourcing.


Grounded theory was the research approach adopted, using mixed method data collection and triangulation of results. A study of six FTSE100 companies was conducted from different industries. This was an explorative study into network theories and models in context of e-recruitment.


The key outcome was the identification of a positive candidate experience. This was central to realising cost benefits and candidate quality and was influenced by nine internal and external factors. Theoretically actor network theory provided a flexible and representative framework of the online ecosystem adopted by businesses for talent resourcing.

Research limitations/implications

Limited to UK FTSE100 target group only, the research is presented as a first step in defining a structured e-recruitment business model.

Practical implications

Direct support to enable practitioners to improve or/and initiate e-recruitment initiatives and further this management discipline.


Drawing on actor network theory the Private Talent Network© is proposed as the first e-recruitment network business model.



Allden, N. and Harris, L. (2013), "Building a positive candidate experience: towards a networked model of e-recruitment", Journal of Business Strategy, Vol. 34 No. 5, pp. 36-47.

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Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

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