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Employees as decision-makers: coordinating empowerment at all levels

Klavdia Markelova Evans (Department of Management and Marketing, St. Mary’s University, San Antonio, Texas, USA)
Ashley Salaiz (Department of Management and Entrepreneurship, University of Tampa, Tampa, Florida, USA)
Rob Austin McKee (Department of Management, University of Houston Downtown, Houston, Texas, USA)

Journal of Business Strategy

ISSN: 0275-6668

Article publication date: 20 October 2023




This paper aims to address an important question of what makes companies succeed or not in their attempt to empower employees. As this study answers this question, the arguments suggest that coordination is essential to creation of employee empowerment climate in organizations.


This is conceptual paper rooted in extensive research on both – empowerment (culture, climate and organizational structure) and coordination (formal and informal).


To help managers to be effective in their roles, this study presents four insights to creating empowerment climate. The arguments conclude that coordination provides a vessel for successful realization of empowerment. Specifically, only informal coordination (vs formal) will fully realize empowerment’s benefits. Given that the topic of empowerment is highly germane to managers in today’s context of the increasing number of employees working remotely, this work presents an important and actionable advance for managers.


This study represents original research that has not been published and is not currently under review at any other journal.



Evans, K.M., Salaiz, A. and McKee, R.A. (2023), "Employees as decision-makers: coordinating empowerment at all levels", Journal of Business Strategy, Vol. ahead-of-print No. ahead-of-print.



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