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Organizational ambidexterity, brand management capability and brand performance

Pramod Iyer (Department of Marketing, Middle Tennessee State University, Murfreesboro, Tennessee, USA)
Arezoo Davari (Department of Finance and Marketing, Eastern Washington University, Spokane, Washington, USA)
Mohammadali Zolfagharian (Bowling Green State University, Bowling Green, Ohio, USA)
Audhesh Paswan (University of North Texas, Denton, Texas, USA)

Journal of Business & Industrial Marketing

ISSN: 0885-8624

Article publication date: 5 October 2020

Issue publication date: 25 May 2021




The purpose of this study is to examine the extent to which an organization’s pursuit of radical and disruptive innovations and refinement of existing processes and incremental innovations influence the brand management capability, and subsequently, the brand performance in business-to-business firms.


The key informant approach is used for data collection. Panel data are obtained using the services of a reputable research firm. Existing scales are used to measure all the focal constructs. Partial least squares based structural equation modeling is used to test the hypotheses.


The results of this study indicate positive associations of both exploitative and exploratory innovation types with brand management processes. These findings signify the need for organizations to balance both these innovation types to maximize their performance.

Research limitations/implications

This study prescribes an insight into the complex relationship that exists between organizational ambidexterity, brand management processes and brand performance, providing a framework that reconciles the seemingly conflicting goals of relevance and consistency in the development of brand management capability.

Practical implications

Given that very few firms can achieve ambidexterity, this study provides a means to maximize the potential of this organizational process.


This study borrows from the existing research on brand management to argue that organizations are required to balance both exploitative and exploratory innovation types to maximize their performance.



Pramod Iyer and Arezoo Davari are contributed equally to the paper.


Iyer, P., Davari, A., Zolfagharian, M. and Paswan, A. (2021), "Organizational ambidexterity, brand management capability and brand performance", Journal of Business & Industrial Marketing, Vol. 36 No. 6, pp. 946-961.



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