Service-dominant logic and supply chain management: a systematic literature review

Abstract

Purpose

This study aims to contribute to the scholarly fields of supply chain management (SCM) and service-dominant logic (SDL) by conducting a systematic literature review on business-to-business (B2B) marketing and SCM studies.

Design/methodology/approach

After the collection and refinement of 127 articles on SDL and SCM interface, descriptive and thematic analyses were applied to discover the current situation and the existing research streams in the literature.

Findings

The SDL-SCM literature focuses on five main research streams which are value co-creation and value-in-use, integration and relationship management, resource sharing, servitization and service supply chains. Each of them are explored in depth, and future research opportunities are proposed.

Research limitations/implications

The research is limited with the selected articles. Future scholarly attention to the intersection between SDL and SCM will enhance the knowledge on these fields.

Originality/value

The study contributes to both of these fields by summarizing the existing scholarly research and proposing research opportunities for scholars. It is one of the first efforts to systematically review the interface between SCM and SDL.

Citation

Altuntas Vural, C. (2017), "Service-dominant logic and supply chain management: a systematic literature review", Journal of Business & Industrial Marketing, Vol. 32 No. 8, pp. 1109-1124. https://doi.org/10.1108/JBIM-06-2015-0121