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Training and development climate and administrative employees' productivity in higher education

Paul Tristen Balwant (Management Studies, The University of the West Indies at Saint Augustine, Saint Augustine, Trinidad and Tobago)
Rebecca Mohammed (Management Studies, The University of the West Indies at Saint Augustine, Saint Augustine, Trinidad and Tobago)
Riann Singh (Management Studies, The University of the West Indies at Saint Augustine, Saint Augustine, Trinidad and Tobago)

Journal of Applied Research in Higher Education

ISSN: 2050-7003

Article publication date: 28 December 2020

Issue publication date: 27 January 2022

715

Abstract

Purpose

The purpose of the present study is to investigate mediating mechanisms in the relationship between the training and development climate at higher education institutions and administrative employees' productivity. Organizational identification theory and the job demands-resources model are used to investigate supervisor support, employees' motivation to learn and employee engagement as mediators.

Design/methodology/approach

Survey research was used to collect data from 289 administrative staff members employed at five higher education institutions in Trinidad and Tobago.

Findings

The findings supported the hypothesized mediating role of supervisor support, employees' motivation to learn and employee engagement in the relationship between organizations' training and development climate and employee productivity.

Social implications

Productivity is a major problem in Trinidad and Tobago. In Trinidad and Tobago's higher education sector, productivity deficiencies are particularly problematic because of the gradual reduction in government subsidies. Therefore, higher education institutions must improve productivity, particularly administrative employees' productivity, in order to compete with local and international tertiary education institutions. This study contributes to Trinidad and Tobago's society by showing the importance of both a positive training and development climate and supervisor support to influence administrative employees' affective states and productivity in tertiary education institutions.

Originality/value

This study adds to existing research on training and development and employee productivity by introducing novel and theoretically sound mediators to clarify how the relationship between a higher education institution's training and development climate and its administrative employees' productivity unfolds.

Keywords

Citation

Balwant, P.T., Mohammed, R. and Singh, R. (2022), "Training and development climate and administrative employees' productivity in higher education", Journal of Applied Research in Higher Education, Vol. 14 No. 1, pp. 77-91. https://doi.org/10.1108/JARHE-08-2020-0268

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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