TY  - JOUR
AB  - Purpose ISO 9001 can offer users substantial management benefits. For developing country firms, this standard could offer both important management improvements and serve as a quality signal to foreign suppliers and potential buyers. The purpose of this paper is to explore the impact of ISO 9001 on food manufacturing firms in Guyana.Design/methodology/approach A multiple case study approach, using interviews with multiple managers, was used to assess the impacts of ISO 9001 in six registered and non-registered firms.Findings ISO 9001 offers supply chain management benefits. Non-registered firms reported using the standard to formalize their monitoring procedures and improve planning, sourcing, manufacturing, and delivery efficiency. Registration helped firms formalize their quality management systems; it provided guidance on improving their customer/supplier relationships, and offered tools to monitor internal processes. Registered and non-registered firms reported increased customer satisfaction, market share and inventory turnover, and reduced lead times, rework, waste, and customer complaints.Research limitations/implications The number of cases examined in this study is limited. Interview data are based on managers’ perceived experiences; it was not possible to verify this information independently.Originality/value The paper examines management benefits of adopting an international quality management standard in developing country agrifood firms.
VL  - 7
IS  - 1
SN  - 2044-0839
DO  - 10.1108/JADEE-12-2014-0046
UR  - https://doi.org/10.1108/JADEE-12-2014-0046
AU  - Wilcock Anne E.
AU  - Boys Kathryn A.
PY  - 2017
Y1  - 2017/01/01
TI  - Improving quality management: ISO 9001 benefits for agrifood firms
T2  - Journal of Agribusiness in Developing and Emerging Economies
PB  - Emerald Publishing Limited
SP  - 2
EP  - 20
Y2  - 2024/04/20
ER  -