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Improving quality management: ISO 9001 benefits for agrifood firms

Anne E. Wilcock (Department of Marketing and Consumer Studies, University of Guelph, Guelph, Ontario, Canada)
Kathryn A. Boys (Department of Agricultural and Resource Economics, North Carolina State University, Raleigh, North Carolina, USA)

Journal of Agribusiness in Developing and Emerging Economies

ISSN: 2044-0839

Article publication date: 15 May 2017

Abstract

Purpose

ISO 9001 can offer users substantial management benefits. For developing country firms, this standard could offer both important management improvements and serve as a quality signal to foreign suppliers and potential buyers. The purpose of this paper is to explore the impact of ISO 9001 on food manufacturing firms in Guyana.

Design/methodology/approach

A multiple case study approach, using interviews with multiple managers, was used to assess the impacts of ISO 9001 in six registered and non-registered firms.

Findings

ISO 9001 offers supply chain management benefits. Non-registered firms reported using the standard to formalize their monitoring procedures and improve planning, sourcing, manufacturing, and delivery efficiency. Registration helped firms formalize their quality management systems; it provided guidance on improving their customer/supplier relationships, and offered tools to monitor internal processes. Registered and non-registered firms reported increased customer satisfaction, market share and inventory turnover, and reduced lead times, rework, waste, and customer complaints.

Research limitations/implications

The number of cases examined in this study is limited. Interview data are based on managers’ perceived experiences; it was not possible to verify this information independently.

Originality/value

The paper examines management benefits of adopting an international quality management standard in developing country agrifood firms.

Keywords

Citation

Wilcock, A.E. and Boys, K.A. (2017), "Improving quality management: ISO 9001 benefits for agrifood firms", Journal of Agribusiness in Developing and Emerging Economies, Vol. 7 No. 1, pp. 2-20. https://doi.org/10.1108/JADEE-12-2014-0046

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited