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Public service leadership: follower interpersonal communication satisfaction in transformational leadership and growth satisfaction, job stress and burnout

J. Irudhaya Rajesh (College of Business, Government and Law, Flinders University, Adelaide, Australia)
Verma Prikshat (Cardiff School of Management, Cardiff Metropolitan University, Cardiff, UK)
Susan Kirk (Newcastle University Business School, Newcastle University, Newcastle upon Tyne, UK)
Muhammad Mohtsham Saeed (UniSA Business School, University of South Australia, Adelaide, Australia)
Parth Patel (Department of Human Resource Management and Strategic Management, Australian Institute of Business, Adelaide, Australia)
Malik Muhammad Sheheryar Khan (Faculty of Business, Higher Colleges of Technology, Fujairah, United Arab Emirates)

Journal of Asia Business Studies

ISSN: 1558-7894

Article publication date: 8 June 2023

Issue publication date: 1 November 2023

945

Abstract

Purpose

This study aims to explore how transformational leaders enhance public service employees’ growth satisfaction in the job and mitigate job stress and burnout, incorporating follower interpersonal communication satisfaction with the leader (IPCSL) as a mediator.

Design/methodology/approach

On the basis of the survey data collected from the Indian public service employees, regression analysis, bootstrapping and SOBEL test are used to test the proposed research model.

Findings

The findings highlighted a partial mediation of follower interpersonal communication satisfaction with leader between transformational leadership (TL) and public service employees’ growth satisfaction in the job. Although there was no significant direct effect of TL on job stress and burnout, the results underlined a significant indirect effect of follower IPCSL.

Originality/value

By examining the important role of follower IPCSL, this study unravels the precise intervening mechanism between TL and follower affective outcomes like growth satisfaction in job, job stress and burnout among public service employees.

Keywords

Citation

Rajesh, J.I., Prikshat, V., Kirk, S., Saeed, M.M., Patel, P. and Sheheryar Khan, M.M. (2023), "Public service leadership: follower interpersonal communication satisfaction in transformational leadership and growth satisfaction, job stress and burnout", Journal of Asia Business Studies, Vol. 17 No. 6, pp. 1183-1204. https://doi.org/10.1108/JABS-09-2022-0310

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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