Is the human resources management qualification required? An observation of human resources executives in Singapore and Macau integrated resorts and hotels
Journal of Asia Business Studies
ISSN: 1558-7894
Article publication date: 13 August 2021
Issue publication date: 18 August 2022
Abstract
Purpose
This study aims to examine the human resources (HR) knowledge and cross-cultural and interpersonal skills needed by HR managers/directors to administer the integrated resort and hotel (IR&H) organizational talent.
Design/methodology/approach
This paper uses a qualitative method in the form of extensive interviews.
Findings
The labor-intensive nature of the IR&Hs have forced these organizations to be innovative in terms of retaining their top talents and to look overseas for foreign workers to ensure smooth operations.
Research limitations/implications
The research is limited to two Asian geographies and the high regulatory nature of the industry correspondingly limits the number of HR executives in operation within IR&Hs.
Practical implications
This paper provides insights for current and future Asian-based IR&Hs policy planners and HR managers.
Social implications
The paper provides an understanding of national and organizational skills shortages and their impact upon work and workers.
Originality/value
No previous comparative research in relation to Singapore and Macau has been conducted.
Keywords
Acknowledgements
Research funding statement: On behalf of all authors no external or internal funding was sought or provided for the development and writing of this paper.
Citation
Austin, I.P. and Danny, N.G. (2022), "Is the human resources management qualification required? An observation of human resources executives in Singapore and Macau integrated resorts and hotels", Journal of Asia Business Studies, Vol. 16 No. 5, pp. 713-728. https://doi.org/10.1108/JABS-06-2020-0253
Publisher
:Emerald Publishing Limited
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