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Understanding teleworkers’ technostress and its influence on job satisfaction

Ayoung Suh (School of Creative Media, Department of Information Systems, City University of Hong Kong, Hong Kong, Hong Kong)
Jumin Lee (Department of Marketing, Kyung-Hee Cyber University, Seoul, South Korea)

Internet Research

ISSN: 1066-2243

Article publication date: 6 February 2017




The purpose of this paper is to develop and test a theoretical model that predicts a teleworker’s job satisfaction.


By drawing on the technostress model and job characteristics theory, this study proposed a theoretical model. The proposed model was tested through a survey of 258 teleworkers from two global IT companies that have adopted telework programs.


The results show that technology and job characteristics jointly induce teleworkers’ technostress, which in turn reduces their job satisfaction. The results also indicate that the manner in which technology and job characteristics influence teleworkers’ technostress varies depending on the intensity of teleworking (IOT). Interestingly, this study finds that teleworkers with a low IOT are more vulnerable to technostress than those with a high IOT.

Research limitations/implications

By discussing the magnitude of the different factors that determine teleworkers’ technostress and job satisfaction, this study contributes to a more nuanced understanding of teleworkers’ challenges. The study provides insights and prescriptive guidelines that will help managers and companies develop strategies to maximize the benefits of teleworking implementation.

Practical implications

This study provides insights and prescriptive guidelines for managers or companies to develop strategies to maximize the benefits of teleworking implementation.


This paper is one of the first to develop and empirically test an integrated model of technostress and job characteristics. The paper outlines relevant research avenues for researchers investigating remote work and virtual collaboration.



This research was supported in part by Grants No. CityU 21500714 from the Research Grants Council of the Hong Kong SAR, China. This work was also partly supported by the National Research Foundation of Korea Grant funded by the Korean Government (NRF-2013S1A3A2054667).


Suh, A. and Lee, J. (2017), "Understanding teleworkers’ technostress and its influence on job satisfaction", Internet Research, Vol. 27 No. 1, pp. 140-159.



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Copyright © 2017, Emerald Publishing Limited

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