TY - JOUR AB - Purpose The purpose of this paper is to investigate the effects of Hall’s cultural dimension on the mobile banking (m-banking) individual performance in the m-banking post-adoption stage.Design/methodology/approach This paper proposes using the DeLone and McLean IS success model moderated by Hall’s cross-cultural dimensions of high-low context and monochronic-polychronic time perception to evaluate the m-banking individual performance in the post-adoption stage.Findings The results reveal that usage and user satisfaction are important precedents of individual performance, and it also reveals the importance of the moderating effects of monochronic inclination between the usage and user satisfaction to individual performance. The system, information, and service quality affect user’s satisfaction positively.Originality/value While the majority of earlier research focuses on potential adopters, this study seeks to understand the significance of cultural effects on the m-banking individual performance in the post-adoption stage, as these are important to explain use and attract potential adopters of m-banking. VL - 27 IS - 3 SN - 1066-2243 DO - 10.1108/IntR-05-2016-0117 UR - https://doi.org/10.1108/IntR-05-2016-0117 AU - Tam Carlos AU - Oliveira Tiago PY - 2017 Y1 - 2017/01/01 TI - Understanding mobile banking individual performance: The DeLone & McLean model and the moderating effects of individual culture T2 - Internet Research PB - Emerald Publishing Limited SP - 538 EP - 562 Y2 - 2024/03/29 ER -