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User experiences in live video streaming: a netnography analysis

Yi-Sheng Wang (Oriental Institute of Technology, New Taipei City, Taiwan)

Internet Research

ISSN: 1066-2243

Article publication date: 26 February 2019

Issue publication date: 2 September 2019




The purpose of this paper is to conduct an in-depth exploration of the special context and user experiences of live video streaming and to provide insights regarding an interpretation of the contextualization experiences model.


This study used netnography, online interviews and the physical travel of researchers to the field for field participation and observations. The combination of netnography and online interviews combined online and offline studies to achieve greater consistency in the data collection, analysis and other processes.


The findings of the study can be classified into a three-stage situational context approach, which is presented in the form of propositions. Finally, the insights of the contextualization experiences model are presented.


This study resulted in the development of a substantive theory that provides insight into interpreting the contextualization experiences model. The theory was developed based on raw data to enable it to explain the phenomena in the context of similar instances of live video streaming.



Wang, Y.-S. (2019), "User experiences in live video streaming: a netnography analysis", Internet Research, Vol. 29 No. 4, pp. 638-658.



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