Why people participate in the sharing economy: an empirical investigation of Uber

Zach W.Y. Lee (Durham University Business School, Durham University, Durham, UK)
Tommy K.H. Chan (Faculty of Business and Law, Newcastle Business School, Northumbria University, Newcastle upon Tyne, UK)
M.S. Balaji (Nottingham University Business School China, The University of Nottingham Ningbo China, Ningbo, China)
Alain Yee-Loong Chong (Nottingham University Business School China, The University of Nottingham Ningbo China, Ningbo, China)

Internet Research

ISSN: 1066-2243

Publication date: 4 June 2018

Abstract

Purpose

The purpose of this paper is to examine the effects of inhibiting, motivating, and technological factors on users’ intention to participate in the sharing economy.

Design/methodology/approach

A self-reported online survey was conducted among Uber users in Hong Kong. A total of 295 valid responses were collected. The research model was empirically tested using the structural equation modeling technique.

Findings

The results suggested that perceived risks, perceived benefits, trust in the platform, and perceived platform qualities were significant predictors of users’ intention to participate in Uber.

Research limitations/implications

This study bridged the research gaps in the sharing economy literature by examining the effects of perceived risks, perceived benefits, and trust in the platform on users’ intention to participate in the sharing economy. Moreover, this study enriched the extended valence framework by incorporating perceived platform qualities into the research model, responding to the calls for the inclusion of technological variables in information systems research.

Practical implications

The findings provided practitioners with insights into enhancing users’ intention to participate in the sharing economy.

Originality/value

This study presented one of the first attempts to systematically examine the effects of inhibiting, motivating, and technological factors on users’ intention to participate in the sharing economy.

Keywords

Citation

Lee, Z., Chan, T., Balaji, M. and Chong, A. (2018), "Why people participate in the sharing economy: an empirical investigation of Uber", Internet Research, Vol. 28 No. 3, pp. 829-850. https://doi.org/10.1108/IntR-01-2017-0037

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Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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