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Using gamification for engaging surveyors: a case study in Statistics Indonesia

Yusep Rosmansyah (Bandung Institute of Technology, Bandung, Indonesia)
Isdiyanto Isdiyanto (BPS Republik Indonesia, DKI Jakarta, Indonesia)
Ariq Bani Hardi (BSSN Republik Indonesia, DKI Jakarta, Indonesia)
Atina Putri (Bandung Institute of Technology, Bandung, Indonesia)

Interactive Technology and Smart Education

ISSN: 1741-5659

Article publication date: 6 March 2020

Issue publication date: 22 September 2020




The purpose of this study is to evaluate the gamification impact on surveyors learning engagement in a case study carried out at Statistics Indonesia.


This study adopted the design research methodology (DRM) research framework. The problem to be solved was analyzed and structured into a DRM’s impact model. A proposed solution was hypothesized and implemented as a Web-based online learning system. Evaluative data of users were collected and analyzed in the forms of logs, questionnaires, pre-test and post-test. Further, a quantitative statistical evaluation was performed to measure the engagement and knowledge gain of surveyors after using the gamified online learning system prototype.


This research showed a positive effect on the engagement of surveyors when using the proposed gamified system. In this case study, the gamified system performed better in enhancing surveyors’ knowledge and engagement, compared to the conventional method.

Research limitations/implications

This research was based on Statistics Indonesia's case study. For future research, other case studies can be performed to generalize the gamification impacts in other organizations and other learning subjects.

Practical implications

Based on the results study, an organization such as Statistics Indonesia is recommended to involve gamification in their online learning activities because it enhances significantly surveyors' engagement and knowledge gain.

Social implications

One important implication of the research is that the proposed solution is relatively easy and inexpensive to be introduced and appended into the existing online learning system at Statistics Indonesia. If all surveyors are well equipped with proper knowledge and skill, all surveys conducted by any national statistical organization will have an accurate description and condition about any subject being surveyed in the nation. This information is important for the ruling government in deciding what the best policy and strategy are to improve the nation's condition regarding the subject.


The proposed gamification system showed a better online training process and learning outcome. Statistical valuation indicated that there was an increased surveyors’ academic performance in terms of engagement and knowledge gain.



Rosmansyah, Y., Isdiyanto, I., Hardi, A.B. and Putri, A. (2020), "Using gamification for engaging surveyors: a case study in Statistics Indonesia", Interactive Technology and Smart Education, Vol. 17 No. 4, pp. 377-391.



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