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The interplay of personal values, relational mobile usage and organizational citizenship behavior

Bilal Ahmad (Superior University, Lahore, Pakistan)
Sajid Iqbal (University of Management and Technology Sialkot Campus, Sialkot, Pakistan)
Mahnoor Hai (Superior University, Lahore, Pakistan)
Shahid Latif (University of Management and Technology Sialkot Campus, Sialkot, Pakistan)

Interactive Technology and Smart Education

ISSN: 1741-5659

Article publication date: 19 July 2021

Issue publication date: 11 May 2022

439

Abstract

Purpose

This paper aims to examine the mediating role of relational mobile usage on the relationship between personal values (individualism, collectivism and academic self-efficacy) and organizational citizenship behavior (OCB) among the faculty members of higher education/degree-awarding institutes (DAIs) in Pakistan. The paper also examines the moderating role of gender on the relationship between relational mobile usage and OCB.

Design/methodology/approach

Cross-sectional data from 217 faculty members of higher education/DAIs in Pakistan were collected through an online questionnaire. Structural equation modeling technique using SmartPLS was used to assess the measurement and structural model. Statistical Package for the Social Sciences (SPSS) version 21 was used for data normality analysis, missing value analysis and variable calculation. Response and non-response bias were also examined.

Findings

The findings confirmed that individualism was not significantly related to relational mobile usage; however, collectivism and academic self-efficacy were significantly related to relational mobile usage. The relationship of relational mobile usage and OCB was also significant. The mediating role of relational mobile usage on the relationship between individualism and OCB was not significant; however, the mediating role of relational mobile usage between collectivism and OCB, and academic self-efficacy and OCB was significant. The moderating role of gender on the relationship between relational mobile usage and OCB was also significant.

Practical implications

DAIs’ administration should strive to encourage individuals to value group priorities over the individualistic interests. Valuing group interest over the individualistic interest would promote the usage of mobile technology for relational purpose. This relational perspective of mobile usage will ultimately develop OCB among individuals. Also, academic self-efficacy through relational mobile usage can lead to OCB; therefore, another important policy implication for the administration of DAIs is to develop academic self-efficacy among the stakeholders of the institutions.

Originality/value

Although OCB has become a theoretically mature concept, the framework proposed for this study has rarely been discussed in previous scholarships, particularly from the perspective of relational mobile usage. Arguably, this study is the first in testing the mediating role of relational mobile usage between the personal values and OCB within the context of academia in Pakistan.

Keywords

Citation

Ahmad, B., Iqbal, S., Hai, M. and Latif, S. (2022), "The interplay of personal values, relational mobile usage and organizational citizenship behavior", Interactive Technology and Smart Education, Vol. 19 No. 2, pp. 260-280. https://doi.org/10.1108/ITSE-01-2021-0016

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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