Encouraging client’s knowledge sharing in enterprise system post-implementation through psychological contract and entrepreneurial orientation

Abstract

Purpose

The purpose of this paper is to discuss the relationship between psychological contract and knowledge sharing behavior in the enterprise system (ES) post-implementation stage. The fulfillment and obligation of psychological contract are proposed as antecedents of knowledge sharing behavior performed by client firms. Additionally, entrepreneurial orientation (EO) is considered a moderator in the relationship between psychological contract and knowledge sharing.

Design/methodology/approach

This study adopted the questionnaire survey to collect data from 132 client firms of a focal ES provider in the garment industry of China. Hierarchical regression analysis was used for data analysis.

Findings

Psychological contract fulfillment is negatively related to knowledge sharing, whereas the positive role of psychological contract obligation is supported. EOstrengthens the role of both psychological contract fulfillment and obligation in shaping knowledge sharing behavior of client firms.

Originality/value

This study adopts forward- and backward-looking approaches in decision making as a theoretical lens to investigate how to improve client firms’ knowledge sharing behavior through psychological contract. By figuring out the roles of psychological contract and EO in influencing knowledge sharing, this research benefits both vendor and client firms in maintaining sustainable collaboration and continuous improvement of ES projects.

Citation

Cai, Z., Liu, H., Huang, Q., Kang, Y. and Liang, L. (2020), "Encouraging client’s knowledge sharing in enterprise system post-implementation through psychological contract and entrepreneurial orientation", Information Technology & People, Vol. 33 No. 2, pp. 689-709. https://doi.org/10.1108/ITP-11-2018-0510