The role of leadership skills in the adoption of business intelligence and analytics by SMEs

Abstract

Purpose

A key finding in the extant literature on adopting information systems has been the importance of management support and a champion. Further research has indicated that business managers need to have appropriate IT knowledge and skills to lead adoption adequately. In the context of small and medium enterprises (SMEs), this role is usually assumed by the owner/manager. This research aims to synthesise these two tenets by identifying and understanding the type of business intelligence and analytics (BI&A) leadership skills that owners/managers need to develop during the adoption of BI&A.

Design/methodology/approach

Five BI&A knowledge areas are identified and connected to different types of BI&A leadership skills through qualitative in-depth case studies of fourteen Australian SMEs.

Findings

The case studies reveal that several BI&A leadership skills need to be developed to bring SMEs to higher stages of BI&A adoption.

Practical implications

This study proposes a BI&A leadership skills development framework that allows practitioners to develop progressive BI&A skills concerning managing data, analytical skills, business processes, social and cultural change, and investment decisions to achieve sustainable operational, management and strategic goals.

Originality/value

The paper takes a unique approach that links five knowledge areas to BI&A leadership skills that owners/managers need to ensure for effective adoption and orchestration of BI&A in their organisations. The BI&A leadership framework includes a developmental approach that relates to the iterative and complex nature of BI&A adoption.

Citation

Wee, M., Scheepers, H. and Tian, X. (2023), "The role of leadership skills in the adoption of business intelligence and analytics by SMEs", Information Technology & People, Vol. 36 No. 4, pp. 1439-1458. https://doi.org/10.1108/ITP-09-2021-0669