Consumer information technology use in the post-pandemic workplace: a post-acceptance adaptation perspective

Abstract

Purpose

Personally owned mobile information and communication technologies (MICT) have been widely and routinely used for work purposes in the post-pandemic workplace. Drawing on adaptive structuration theory for individuals (ASTI), this study investigates the antecedents (i.e. characteristics of MICT) and outcomes (i.e. employee affective and cognitive well-being) of routine MICT use in the remote work context.

Design/methodology/approach

The research model was empirically tested via a survey of 430 working professionals who use personal MICT for work purposes in the remote work context.

Findings

Results show that the routine MICT use increases employee affective well-being (i.e. job satisfaction) and mitigates cognitive well-being (i.e. technology overload). The mediation effects of routine MICT use on the relationships between its characteristics (autonomy and timeliness) and employee well-being (i.e. job satisfaction and technology overload) were also found.

Originality/value

Existing research on remote work has widely focused on employee productivity and performance, while attention has rarely been paid to the effects of the technology-driven “new normal” on employee well-being. Grounded in ASTI, this study identifies three MICT characteristics as sources of user adaptive structuration, which impact employees' routine MICT use behavior and further influence employee affective and cognitive well-being. This research can help understand employees' personal MICT use adaptive behavior and improve their well-being.

Citation

Yin, P., Wang, C. and Liang, L. (2023), "Consumer information technology use in the post-pandemic workplace: a post-acceptance adaptation perspective", Information Technology & People, Vol. 36 No. 4, pp. 1484-1508. https://doi.org/10.1108/ITP-09-2020-0657