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Do stressors stifle or facilitate employees' innovative use of enterprise systems: the moderating role of IT mindfulness

Shaobo Wei (International Institute of Finance, School of Management, University of Science and Technology of China, Hefei, China)
Fenfen Zhu (School of Management, University of Science and Technology of China, Hefei, China)
Xiayu Chen (School of Management, Hefei University of Technology, Hefei, China)

Information Technology & People

ISSN: 0959-3845

Article publication date: 25 June 2020

Issue publication date: 24 May 2021

519

Abstract

Purpose

Innovative use of enterprise systems (ES) by employees is essential for organisations to benefit from huge investments in such systems. Drawing on job demands-resources (JDR) theory, this study explores how stressors (i.e. challenge and hindrance stressors) influence employees' innovative use of ES, as well as considering the moderating effects of IT mindfulness.

Design/methodology/approach

Data were collected from a longitudinal survey of 152 employees in a large financial service company in China. Hierarchical multiple regression was used to test the research model.

Findings

Results showed that challenge stressors exerted a positive effect and hindrance stressors had no significant effect on innovative use of ES. Furthermore, we found that IT mindfulness weakened the positive effect of challenge stressors and the negative effect of hindrance stressors on innovative use of ES.

Originality/value

This study is among the first to extend the research of innovative use of ES by considering two types of stressors based on the JDR theory. Besides, new insights are provided on how to promote employees' innovative use of ES in the post-acceptance stage according to the different levels of IT mindfulness of employees.

Keywords

Acknowledgements

This work is supported by grants from the Anhui Provincial Natural Science Foundation (1808085QG226) and the National Natural Science Foundation of China (71701194, 71801069, 71731010, 71921001).

Citation

Wei, S., Zhu, F. and Chen, X. (2021), "Do stressors stifle or facilitate employees' innovative use of enterprise systems: the moderating role of IT mindfulness", Information Technology & People, Vol. 34 No. 3, pp. 955-977. https://doi.org/10.1108/ITP-09-2019-0499

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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