TY  - JOUR
AB  - Purpose Although the use of instant messaging (IM) at work has been studied in the IS field, its effective use and impact on performance have not been adequately addressed. The purpose of this paper is to explore the antecedents and consequences of the effective use of IM at work by adapting Burton-Jones and Grange’s theory of effective use.Design/methodology/approach The authors introduce “Comprehensive IM policy” as a facilitator of adaptation and learning actions to improve the effective use of IM, which will improve communication quality and productivity. The impact of IM competence on effective use is also discussed. Based on a survey of 215 managers, this study applies the partial least square technique to test the research model.Findings The results indicate that comprehensive IM policy encourages adaptation and learning actions, which improve the effective use of IM and thereafter improve communication quality and productivity. Meanwhile, IM competence has a substitutive interaction effect with IM reconfiguration and self-learning on effective use.Originality/value The results refine the general theory of effective use and provide managers with an approach to leverage IM use at work for performance gains.
VL  - 33
IS  - 1
SN  - 0959-3845
DO  - 10.1108/ITP-09-2018-0409
UR  - https://doi.org/10.1108/ITP-09-2018-0409
AU  - Jia Lin
AU  - Huang Lijuan
AU  - Yan Zhijun
AU  - Hall Dianne
AU  - Song Jiahe
AU  - Paradice David
PY  - 2019
Y1  - 2019/01/01
TI  - The importance of policy to effective IM use and improved performance
T2  - Information Technology & People
PB  - Emerald Publishing Limited
SP  - 180
EP  - 197
Y2  - 2024/04/25
ER  -