Continuous e-learning at the workplace: the passport for the future of knowledge

Abstract

Purpose

Conceptual model in this paper combines existing scientific knowledge grounded in theories of planned behavior, diffusion of innovation and a unified theory of acceptance and use of technology, while aiming to identify relevant determinants of continuous use of e-learning by employees who used e-learning in the past year at their workplace.

Design/methodology/approach

The authors developed and empirically tested the positive impact of professional, personal, IT and environmental factors on the continued use of e-learning among 672 employees across different sectors using the structural equation modeling technique.

Findings

Research results suggest that the most powerful determinant of continuous use of e-learning are personal factors. Environmental influences and technological aspects also exhibit a positive and significant impact on the continuous use of e-learning. Research hypothesis related to the positive influence of professional factors on the continuous use of e-learning has not been empirically confirmed. Also, results demonstrated that continued use of e-learning contributes to better individual business performance.

Practical implications

The practical contribution is threefold: to companies, education institutions and human resource managers. For companies, identification of key determinants will lead to a better understanding of employees needs regarding continuous job improvements. The findings can be used by educational institutions to design e-learning programs according to results and real value to employees. On the other hand, human resource managers can benefit from this study in terms of getting concrete factors that motivate employees for continuous job improvement.

Originality/value

The research sheds light on the proposed integrated model that tests the post-adoption of the continuous use of e-learning within an organizational context.

Citation

Kapo, A., Mujkic, A., Turulja, L. and Kovačević, J. (2021), "Continuous e-learning at the workplace: the passport for the future of knowledge", Information Technology & People, Vol. 34 No. 5, pp. 1462-1489. https://doi.org/10.1108/ITP-04-2020-0223