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Understanding determinants of social networking service fatigue: an interpretive structural modeling approach

Lin Xiao (Economics and Management, Nanjing University of Aeronautics and Astronautics, Nanjing, China)
Ting Pan (Economics and Management, Nanjing University of Aeronautics and Astronautics, Nanjing, China)
Jian Mou (School of Business, Pusan National University, Busan, Republic of Korea)
Lihua Huang (Fudan University, Shanghai, China)

Information Technology & People

ISSN: 0959-3845

Article publication date: 22 December 2020

Issue publication date: 17 January 2022

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Abstract

Purpose

The purpose of this paper is to build a comprehensive structural model to demonstrate the interrelationships of factors influencing social networking service (SNS) fatigue and to identify the varying degrees of influence.

Design/methodology/approach

A total of 14 factors influencing SNS fatigue are identified through an extensive literature review. Interpretive structural modeling (ISM) and Matrice d'Impacts Croisés Multiplication Appliqué à un Classement (MICMAC) analysis are employed to build a hierarchical model and classify these factors into four clusters.

Findings

The results revealed that ubiquitous connectivity and immediacy of feedback are key factors contributing to SNS fatigue through their strong influence on other factors. Privacy concern, impression management concern and work–life conflict lead directly to SNS fatigue. In contrast, system feature overload and system pace of change are relatively insignificant in generating SNS fatigue.

Originality/value

This study represents an initial step toward comprehensively understanding the interrelationships among the factors leading to SNS fatigue and reveals how determinants of SNS fatigue are hierarchically organized, thus extending existing research on SNS fatigue. It also provides logical consistency in the ISM-based model for SNS fatigue by grouping identified factors into dependent and independent categories. Moreover, it extends the applicability of the integration of the ISM and MICMAC approaches to the phenomenon of SNS fatigue.

Keywords

Acknowledgements

This work was supported by Fundamental Research Funds for the Central Universities [grant number NS2020062], Young Scientists Fund from Ministry of Education in China Project of Humanities and Social Sciences [grant number 20YJC630163], National Natural Science Foundation of China [grant number 72001106, 91746302,] and China Postdoctoral Science Foundation [grant number 2019M650078, 2020T130103].

Citation

Xiao, L., Pan, T., Mou, J. and Huang, L. (2022), "Understanding determinants of social networking service fatigue: an interpretive structural modeling approach", Information Technology & People, Vol. 35 No. 1, pp. 46-66. https://doi.org/10.1108/ITP-04-2020-0169

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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