What drives social shopping in social commerce platform? The effects of affordance, self-congruity and functional-congruity

Abstract

Purpose

Social group system and social tagging system, which leverage the psychological mechanisms underlying group influence and social tags to drive consumer behaviors, have been prevalent in the social commerce platform. However, limited studies have examined how the affordances of social group system and social tagging system influence consumers’ social shopping behavior. The purpose of this study is to examine the formation of social shopping behavior in the social commerce platform.

Design/methodology/approach

Combining affordance theory with dual-congruity theory, we develop a model to examine how the affordances of social group system and social tagging system influence consumers’ social shopping behavior through the underlying self-congruity and functional-congruity processes. We empirically validate the research model using a multimethod approach, including an instrument development study and a field survey study.

Findings

Our empirical findings show that social support positively influences relational identity, while it has a nonsignificant effect on social identity. Social interactivity positively influences relational identity and social identity. Furthermore, social tagging quality and social endorser credibility positively affect perceived diagnosticity and perceived serendipity. Finally, relational identity, social identity, perceived diagnosticity and perceived serendipity collectively determine consumers’ social shopping intention.

Originality/value

This study contributes to the theoretical understanding of social shopping in social commerce and offers practical implications for designing an effective social group system and social tagging system to boost product sales.

Citation

Gong, X., Yang, Y. and Wu, W. (2024), "What drives social shopping in social commerce platform? The effects of affordance, self-congruity and functional-congruity", Information Technology & People, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/ITP-03-2023-0249