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Investigating the effect of media synchronicity in professional use of video conferencing applications

Manoj A. Thomas (The University of Sydney Business School, Sydney, Australia)
Ramandeep Kaur Sandhu (Management Information Systems, Department of Decision and Information Sciences, Oakland University, Rochester, Michigan, USA)
António Oliveira (NOVA Information Management School (NOVA IMS), Universidade NOVA de Lisboa, Lisbon, Portugal)
Tiago Oliveira (NOVA Information Management School (NOVA IMS), Universidade NOVA de Lisboa, Lisbon, Portugal)

Internet Research

ISSN: 1066-2243

Article publication date: 19 January 2023

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Abstract

Purpose

This research aims to gain a holistic understanding of how video conferencing (VC) apps' media characteristics influence individuals' perceptions of VC apps and, ultimately, their use and continued use in professional settings.

Design/methodology/approach

A conceptual research model is developed by integrating constructs from media synchronicity theory (MST), social presence theory and the unified theory of acceptance and use of technology (UTAUT2) model, as well as ubiquity, technicality and perceived fees. Structural equation modeling (SEM) is used to empirically test the conceptual model using data collected from 252 working professionals from the European Union.

Findings

The results reveal that while performance expectancy (PE) and facilitating conditions (FC) are fundamental to VC app use, these factors alone do not explain the use and continuing use of VC apps in the professional context. Media characteristics that include synchronicity, social presence, and ubiquity are equally crucial to professionals using VC apps. It also confirms the moderating effect of convergence on the relationship between synchronicity and PE and the moderating effect of technicality and perceived fees on the relationship between ubiquity and FC.

Originality/value

For researchers, the study offers insights into the extent to which technological and socially derived characteristics of VC apps influence the routine tasks undertaken by professionals in virtual work settings. For practitioners, recommendations pivotal to the use of VC apps are presented to promote higher acceptance and improved well-being of the professional workforce.

Keywords

Acknowledgements

This work was supported by national funds through FCT (Fundação para a Ciência e a Tecnologia) under the project - UIDB/04152/2020 - Centro de Investigação em Gestão de Informação (MagIC).

Citation

Thomas, M.A., Sandhu, R.K., Oliveira, A. and Oliveira, T. (2023), "Investigating the effect of media synchronicity in professional use of video conferencing applications", Internet Research, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/INTR-12-2021-0887

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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