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Leading for employees' enterprise system ambidextrous use through contextual ambidexterity: the mediating role of user empowerment and moderating role of leader–member exchange

Xiaofan Tang (School of Management, University of Science and Technology of China, Hefei, China)
Shaobo Wei (School of Management, Hefei University of Technology, Hefei, China)

Internet Research

ISSN: 1066-2243

Article publication date: 7 July 2023

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Abstract

Purpose

This study aims to develop a cross-level research model to explore the relationship between team-level contextual ambidexterity and employees' enterprise system (ES) ambidextrous use, and the mediating role of user empowerment in and moderating effect of leader–member exchange (LMX) on the relationship.

Design/methodology/approach

This study conducted a sequential mixed-methods approach, which included a quantitative survey and a qualitative case study. The survey, administered to 244 employees in 59 groups from a financial institution, analyzed the relationships between contextual ambidexterity and ES ambidextrous use. Furthermore, the cross-level mediation and moderation effects were explored. The case study, involving nine members in three groups from a manufacturing firm, served to reinforce the validity of the survey results.

Findings

Team-level contextual ambidexterity can affect ES ambidextrous use directly or through the partial mediator of user empowerment. Furthermore, this study highlights the moderating role of LMX in the relationship between contextual ambidexterity and user empowerment, thereby improving ES ambidextrous use.

Originality/value

This study contributes to the literature by uncovering the cross-level effect of contextual ambidexterity on ES ambidextrous use through user empowerment, thereby extending the ambidexterity perspective and self-determination theory to the ES context. Additionally, this study provides nuanced insights into how to enhance ES ambidextrous use by revealing the moderating role and moderated mediation effect of LMX anchoring on social exchange theory.

Keywords

Acknowledgements

This study was funded by the National Natural Science Foundation of China (72071190) and the Fundamental Research Funds for the Central Universities (JZ2023HGPA0294). Shaobo Wei and Xiaofan Tang were the co-first authors.

Citation

Tang, X. and Wei, S. (2023), "Leading for employees' enterprise system ambidextrous use through contextual ambidexterity: the mediating role of user empowerment and moderating role of leader–member exchange", Internet Research, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/INTR-09-2021-0645

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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