How can we achieve better e-Learning success in the new normal?
ISSN: 1066-2243
Article publication date: 15 March 2022
Issue publication date: 28 March 2023
Abstract
Purpose
This study aims to propose and validate a model for e-Learning success based on students’ experiences in the “new normal.” To achieve this goal, this study focused on answering three research questions: (1) What are the students’ experiential factors that impact e-Learning? (2) How do these experiential factors affect e-Learning success? (3) In what ways does a multimethod provide a comprehensive perspective and an in-depth understanding of students’ e-Learning experiences in the new normal?
Design/methodology/approach
This study applied a mixed-methods sequential approach using exploratory, confirmatory and complementary studies. First, this study undertook a text-mining exploratory analysis of the review data to extract e-Learning topics. Then, based on the Information Systems (IS) success model, this study identified an integrated framework drawn from the results of the text-mining analysis. Second, this study proposed an e-Learning, experience-based success model and corresponding hypotheses and conducted a confirmatory study with surveys to validate the model. Third, this study conducted in-depth interviews to better identify the phenomenon of interest.
Findings
The five factors extracted from the first stage are system quality, lecture content, teaching quality, online interaction and achievement. This study subsequently confirmed the significant relationships between the e-Learning success factors in the second stage based on the IS success model. Finally, a complementary study identified the importance of interactivity for e-Learning success in the new normal.
Originality/value
To the best of the authors’ knowledge, this paper is the first to develop an e-Learning success model using a comprehensive mixed-methods approach.
Keywords
Acknowledgements
This paper forms part of a special section “The Role of Digital Technologies in New Normal: The Emergence of Contactless Digital Technologies and Services”, guest edited by Younghoon Chang, One-Ki Daniel Lee, Jaehyun Park and Juyeon Ham.
Funding: This work was supported by the Yonsei University Research Grant of 2021.
Citation
Kim, S., Lee, J., Yoon, S.-H. and Kim, H.-W. (2023), "How can we achieve better e-Learning success in the new normal?", Internet Research, Vol. 33 No. 1, pp. 410-441. https://doi.org/10.1108/INTR-05-2021-0310
Publisher
:Emerald Publishing Limited
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