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Cyberbullying in the workplace: a novel framework of routine activities and organizational control

Abdullah Oguz (Department of Management Information Systems, Central Connecticut State University, New Britain, Connecticut, USA)
Nikhil Mehta (Department of Information Systems and Supply Chain Management, University of North Carolina at Greensboro, Greensboro, North Carolina, USA)
Prashant Palvia (Department of Information Systems and Supply Chain Management, University of North Carolina at Greensboro, Greensboro, North Carolina, USA)

Internet Research

ISSN: 1066-2243

Article publication date: 3 January 2023

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Abstract

Purpose

This study aims to develop a unified theoretical framework that presents a cohesive picture of workplace cyberbullying to better understand the interplay between cyberbullying, its effects on organizations and organizational controls enacted to contain these effects.

Design/methodology/approach

The study conducts a theoretical review of the workplace cyberbullying literature between 2005 and 2021 drawing upon existing literature and two important theories, the routine activities theory and control theory. The final sample of 54 empirical papers represents a comprehensive body of literature on cyberbullying published across various disciplines.

Findings

A theoretical model of workplace cyberbullying is developed, which highlights major antecedents to workplace cyberbullying and its impact on individual employees as well as organizations.

Originality/value

As firms increasingly rely on information and communication technologies (ICTs), the misuse of ICTs in the form of cyberbullying is also increasing. Workplace cyberbullying severely hurts an organization’s employees and compromises the efficacy of its information systems. Fortunately, various controls can be utilized by firms to minimize workplace cyberbullying and its attendant costs. In all, eleven propositions are offered, providing a robust agenda for future research. The authors also offer insights for practitioners on how to minimize cyberbullying in the workplace and its damaging effects.

Keywords

Acknowledgements

The authors are grateful to the editor and the anonymous referees for their insightful comments.

Citation

Oguz, A., Mehta, N. and Palvia, P. (2023), "Cyberbullying in the workplace: a novel framework of routine activities and organizational control", Internet Research, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/INTR-05-2021-0288

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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