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Enterprise social media usage and social cyberloafing: an empirical investigation using the JD-R model

Liang Ma (Management Science and Engineering, Shandong University of Finance and Economics, Jinan, China)
Xin Zhang (Management Science and Engineering, Shandong University of Finance and Economics, Jinan, China)
Peng Yu (Management Science and Engineering, Shandong University of Finance and Economics, Jinan, China)

Internet Research

ISSN: 1066-2243

Article publication date: 14 September 2023

Issue publication date: 21 May 2024

473

Abstract

Purpose

One of the most important challenges confronting enterprise managers is that of controlling employees' social cyberloafing. The use of enterprise social media entails opportunities for cyberloafing. However, previous research on how enterprise social media use affects cyberloafing is rather limited. Using the job demands-resources (JD-R) model, this paper proposes a research model to investigate the relationship between enterprise social media usage and employees' social cyberloafing behavior.

Design/methodology/approach

Structural equation modeling was performed to test the research model and hypotheses. Surveys were conducted in an online platform in China, generating 510 employees' data for analysis.

Findings

First, both public social media and private social media used for work-related and social-related purposes have a positive effect on employees' job engagement. Further, job engagement has a negative effect on employees' social cyberloafing. Second, the use of public social media for work-related and social-related purposes has no effect on employees' emotional exhaustion. However, work-related private social media usage has a negative effect on employees' emotional exhaustion, and social-related private social media usage has a positive effect on employees' emotional exhaustion. Further, employees' emotional exhaustion has a positive effect on employees' social cyberloafing. Third, there are significant differences in the effects of enterprise social media on employees' social cyberloafing between male and female employees.

Originality/value

First, this paper contributes to the social cyberloafing literature by establishing a relationship between enterprise social media usage and social cyberloafing in relation to the dual influence mechanism. Second, it contributes to the JD-R model by clarifying how the use of enterprise social media with different motivations affects social cyberloafing through a mediation mechanism, namely, an enabling mechanism and a burden mechanism. Third, this paper also contributes to the social cyberloafing literature by revealing the boundary condition, namely gender, between enterprise social media use and employees' social cyberloafing.

Keywords

Acknowledgements

This article is funded by Youth Foundation of Social Science and Humanity, China Ministry of Education (No: 21YJC630098) and the Natural Science Foundation of Shandong Province (No: ZR2022QG046).

Citation

Ma, L., Zhang, X. and Yu, P. (2024), "Enterprise social media usage and social cyberloafing: an empirical investigation using the JD-R model", Internet Research, Vol. 34 No. 3, pp. 939-959. https://doi.org/10.1108/INTR-04-2021-0239

Publisher

:

Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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