TY  - JOUR
AB  - Purpose The purpose of this paper is to explore how rating mechanisms encourage emotional labor norms among sharing economy consumers.Design/methodology/approach This study follows a mixed-methods research design. Survey data from 207 consumers were used to quantify the impact of three distinct rating dimensions on a consumer behavioral outcome (emotional labor). In the second step, 18 focus groups with 94 participants were used to investigate the conditioning functions of ratings in more depth.Findings Rating mechanisms condition consumers toward performing socially desirable behaviors during sharing transactions. While consumers accept the necessity of bilateral rating mechanisms, they also recognize their coercive nature. Furthermore, the presence of bilateral rating mechanisms leads to negative outcomes such as annoyance and frustration.Originality/value This study contributes to sharing economy literature by examining bilateral rating mechanisms as a means of behavioral conditioning for consumers. This study points to improvements in platform design and informs theory on tripartite markets as well as trust.
VL  - 29
IS  - 5
SN  - 1066-2243
DO  - 10.1108/INTR-03-2018-0134
UR  - https://doi.org/10.1108/INTR-03-2018-0134
AU  - Newlands Gemma
AU  - Lutz Christoph
AU  - Fieseler Christian
PY  - 2019
Y1  - 2019/01/01
TI  - The conditioning function of rating mechanisms for consumers in the sharing economy
T2  - Internet Research
PB  - Emerald Publishing Limited
SP  - 1090
EP  - 1108
Y2  - 2024/09/22
ER  -