TY  - JOUR
AB  - Purpose Recent technological advances have led to the growing popularity of traffic-related social media platforms which facilitate drivers to easily share, consume and exchange traffic information instead of the traditional ways using TV or radio. By integrating the information systems success model, social capital theory and dedication-based commitment mechanism, the purpose of this paper is to examine the varying degree of effectiveness in maintaining user’s continuance intention between two different social media platforms for traffic information.Design/methodology/approach The data were collected through online questionnaires from two platforms. One is a multi-channel traffic information community that has been specialized in traffic information for many years and has adopted several kinds of social media to engage with its audience. The other is a community-based traffic application created to help people exchange and contribute traffic information with real-time navigation.Findings The findings show that the effects of satisfaction and affective commitment on continuance intention are stronger in the community-based traffic application while their antecedents play different roles in shaping satisfaction and affective commitment due to the nature and characteristics of these two groups.Originality/value This study will be the first attempt to understand what matters to users and what can retain users to routinely use a specific traffic-related social media platform in their daily lives. This is also one of the first empirical studies that examine both transactional and relational points of view on users’ continuance intention.
VL  - 30
IS  - 2
SN  - 1066-2243
DO  - 10.1108/INTR-02-2019-0045
UR  - https://doi.org/10.1108/INTR-02-2019-0045
AU  - Chen Jengchung Victor
AU  - Nguyen Trang
AU  - Oncheunjit Marissa
PY  - 2019
Y1  - 2019/01/01
TI  - Understanding continuance intention in traffic-related social media: Comparing a multi-channel information community and a community-based application
T2  - Internet Research
PB  - Emerald Publishing Limited
SP  - 539
EP  - 573
Y2  - 2024/09/20
ER  -