The purpose of this paper is to examine the joint influence of technological newness (TN) and market newness (MN) on the relationship between customer involvement (CI) and new product performance.
The authors employed hierarchical moderated regression analysis to test the hypothesized relationships using survey data collected from 214 Chinese manufacturing firms.
The authors found that the impact of CI on new product performance varies across the different configurations of TN and MN. Specifically, the performance effect of CI is most positive under low TN and high MN, while the performance effect is least positive under low TN and low MN.
This study enriches CI research by identifying different configurations of product innovativeness that augment or limit the value of CI.
The authors thank goes to the editor and the two anonymous referees. This work was supported by the National Social Science Youth Foundation of China (No. 14CGL006), the Humanity and Social Science Youth foundation of Ministry of Education of China (No. 13YJC630031), the PhD Programs Foundation of Ministry of Education of China (No. 20136102120066) and the Fundamental Research Funds for the Central Universities (No. 3102016RW003).
Feng, T., Cai, D., Zhang, Z. and Liu, B. (2016), "Customer involvement and new product performance: The jointly moderating effects of technological and market newness", Industrial Management & Data Systems, Vol. 116 No. 8, pp. 1700-1718. https://doi.org/10.1108/IMDS-11-2015-0457Download as .RIS
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