Integration quality, value co-creation and resilience in logistics service supply chains: moderating role of digital technology
Industrial Management & Data Systems
ISSN: 0263-5577
Article publication date: 30 December 2020
Issue publication date: 2 February 2021
Abstract
Purpose
Using the logistics service supply chain (LSSC) as a research object, this study focuses on the relationship between integration quality (IQ), value co-creation (VCC), and LSSC resilience. Moreover, it discusses the moderating role of digital technology (DT).
Design/methodology/approach
Based on data about China, this study used the structural equation model to test the research hypothesis. To verify the validity of each construct, this study used various established scales in the literature to conduct exploratory and confirmatory analysis.
Findings
The results show that IQ is an essential antecedent variable that promotes VCC and LSSC resilience. Moreover, this study confirms that DT has a positive moderating effect on the relationship between IQ, VCC, and resilience.
Originality/value
This study constructs a research framework to examine LSSC resilience and expands the theoretical research on the VCC theory in the supply chain literature. Moreover, this paper studies supply chain integration from a new perspective, that is, IQ, which is more in line with the reality of LSSC.
Keywords
Acknowledgements
This paper is supported by National Key R&D Plan of China under Grant No. 2016YFC0803207 and Chinese National Foundation for Post-doctoral Scientists under Grant No. 2019M650455.
Citation
Ju, Y., Hou, H. and Yang, J. (2021), "Integration quality, value co-creation and resilience in logistics service supply chains: moderating role of digital technology", Industrial Management & Data Systems, Vol. 121 No. 2, pp. 364-380. https://doi.org/10.1108/IMDS-08-2020-0445
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited