The role of indigenous technological capability and interpersonal trust in supply chain learning
Industrial Management & Data Systems
ISSN: 0263-5577
Article publication date: 23 July 2018
Issue publication date: 13 August 2018
Abstract
Purpose
The purpose of this paper is to investigate the effects of indigenous technological capability and interpersonal trust on product innovation through supply-chain learning under a dynamic environment.
Design/methodology/approach
The proposed model is tested with a sample of 300 manufacturers in China.
Findings
The results show that the learning from customers partially mediates the relationship between indigenous technological capability and product innovation, as well as between interpersonal trust with customers and product innovation. In addition, the influence of indigenous technological capability on learning from customers is weakened under a dynamic environment as well as the influence of learning from customers on product innovation.
Originality/value
This study illustrates the comparative roles of indigenous technological capability and interpersonal trust in learning customer knowledge and promoting innovation. It also enriches the innovation research by understanding the learning roles of indigenous technological capability and interpersonal trust under a dynamic environment.
Keywords
Acknowledgements
This research was supported by the National Natural Science Foundation of China (Nos 71473087, 71420107024 and 71520107001). The abstract version was presented at the First International Symposium of Supply Chain and Service Innovation, Guangzhou, China, April 6-7, 2017.
This paper forms part of a special section “Featured issue on supply chain innovation”.
Citation
Li, M., Wang, Z. and Zhao, X. (2018), "The role of indigenous technological capability and interpersonal trust in supply chain learning", Industrial Management & Data Systems, Vol. 118 No. 5, pp. 1052-1070. https://doi.org/10.1108/IMDS-08-2017-0350
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited