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Enablers and processes for effective knowledge management

Chin-Fu Ho (Department of Chains and Franchising Management, College of Informatics, Takming University of Science and Technology, Taipei, Taiwan)
Pei-Hsuan Hsieh (Institute of Information Management, National Cheng Kung University, Tainan, Taiwan)
Wei-Hsi Hung (Department of Information Management, Advanced Institute of Manufacturing with High-tech Innovations (AIM-HI), National Chung Cheng University, Chia Yi, Taiwan)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 3 June 2014




The purpose of this paper is to attempt to assist firms in applying knowledge management (KM) through developing an integrated model which considers knowledge enablers, knowledge circulation processes (KCP), and job performance.


This study utilizes a questionnaire technique to validate the proposed integrated model. Structural equation modeling also validated the model.


All dimensions in the construct of organizational culture positively impact KCP. However, the formalized organizational structure appears to have a positive impact on KCP, while the autonomous organizational structure did not. This study also finds that KCP has a positive impact on both task outcomes and contextual job performance.

Research limitations/implications

The integrated model, which served to examine the impact of KM enablers on KCP, from the standpoints of organizational culture and organizational structure, along with the impact of KCP on job performance, has improved understanding of the relationships among KM enablers, KCP, and job performance.

Practical implications

Firms should carefully consider methods for adjusting internal structural designs or institute various mechanisms to promote the use of KM to maintain the organization's long-term competitive advantage.


The model contributes to firms’ understanding the influence of knowledge enablers on KCP, and provides a KM performance index for assessment of individual performance. Research results can provide enterprises with guidance for implementing initiatives for KM initiatives.



Ho, C.-F., Hsieh, P.-H. and Hung, W.-H. (2014), "Enablers and processes for effective knowledge management", Industrial Management & Data Systems, Vol. 114 No. 5, pp. 734-754.



Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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