TY  - JOUR
AB  - Purpose With social exchange theory as a basis, the purpose of this paper is to seek a better understanding of advice processes in online travel communities, which offer crucial advice for travelers’ decisions. It also predicts that relational capital variables (commitment, reciprocity perceptions) moderate the main relationships.Design/methodology/approach Data from a web survey of 456 users of online travel communities affirm the scale’s validity and provide the input for structural equation modeling and multisample analyses of the hypotheses.Findings Higher levels of commitment reinforce the effect of following past advice on passive and active participation intentions. Users’ perceptions of reciprocity in the community strengthen the influence of following past advice on active participation. However, a high level of reciprocity causes users following past advice to reduce their intentions to continue following that advice.Practical implications Management tactics should specify active and passive participation in online travel communities. Specifically, to encourage the creation of high-quality new content, community managers should create interactive environments marked by high levels of reciprocity and commitment.Originality/value This research elucidates the role of relational capital variables in advice processes and advances understanding of online travel communities.
VL  - 119
IS  - 2
SN  - 0263-5577
DO  - 10.1108/IMDS-03-2018-0098
UR  - https://doi.org/10.1108/IMDS-03-2018-0098
AU  - Belanche Daniel
AU  - Casaló Luis V.
AU  - Flavián Carlos
AU  - Guinalíu Miguel
PY  - 2018
Y1  - 2018/01/01
TI  - Reciprocity and commitment in online travel communities
T2  - Industrial Management & Data Systems
PB  - Emerald Publishing Limited
SP  - 397
EP  - 411
Y2  - 2024/09/19
ER  -