Managing knowledge workers in healthcare context: role of individual and knowledge characteristics in physicians' knowledge sharing

Abstract

Purpose

Sharing knowledge of physicians in hospitals is critical and significant in terms of providing better healthcare services. Despite the significance of knowledge sharing in the healthcare setting, very few studies have empirically investigated knowledge sharing drivers among physicians. Particularly, the process of knowledge sharing through the interplay between individual characteristics, knowledge characteristics, and intention in a healthcare setting has received very little empirical support. In this study, the authors draw upon personality traits and knowledge characteristics theories to develop a theoretical model to empirically examine the effect of individual characteristics and knowledge characteristics on physicians' knowledge sharing behavior.

Design/methodology/approach

Based on a sample of 215 physicians from 20 hospitals in Jordan, the authors conducted data analysis using the partial least squares statistical technique.

Findings

The study revealed that the personality traits (Extraversion, Neuroticism, Agreeableness and Conscientiousness) significantly influence physician intention to share knowledge. Knowledge characteristic (Situatedness) was also found to affect the intention to share knowledge.

Originality/value

Very little is known about the effect of individual characteristics and knowledge characteristics on knowledge sharing behavior among physicians. The study contributes to the related literature by empirically investigating how individual characteristics and knowledge characteristics influence physicians' knowledge sharing behavior. The findings add to the understanding of the role of personality traits and knowledge characteristics in physicians' intention to share knowledge and give important insights for practice and theory.

Citation

Harb, Y., Zahrawi, A., Shehabat, I. and Zhang, Z.(J). (2021), "Managing knowledge workers in healthcare context: role of individual and knowledge characteristics in physicians' knowledge sharing", Industrial Management & Data Systems, Vol. 121 No. 2, pp. 381-408. https://doi.org/10.1108/IMDS-02-2020-0097