Understanding continuance usage of mobile sites

Tao Zhou (School of Management, Hangzhou Dianzi University, Hangzhou, China)

Industrial Management & Data Systems

ISSN: 0263-5577

Publication date: 23 September 2013

Abstract

Purpose

The purpose of this research is to draw on both perspectives of technological perceptions and flow experience to examine continuance usage of mobile sites.

Design/methodology/approach

Based on the valid responses collected from a survey questionnaire, structural equation modeling technology was employed to examine the research model.

Findings

The results indicated that both perspectives of technological perceptions and flow experience have effects on satisfaction, which in turn affects continuance usage. Technological perceptions include system quality and information quality, whereas flow experience includes perceived enjoyment and attention focus. Among them, perceived enjoyment has the largest effect on satisfaction.

Research limitations/implications

This research is conducted in China, where mobile internet is still in its early stage. Thus, the results need to be generalized to other countries that had developed mobile internet.

Originality/value

Previous research has focused on the effects of instrumental beliefs such as perceived usefulness on mobile user continuance. However, user behavior may be also affected by intrinsic motivations such as flow. This research tries to fill the gap.

Keywords

Citation

Tao Zhou (2013) "Understanding continuance usage of mobile sites", Industrial Management & Data Systems, Vol. 113 No. 9, pp. 1286-1299

Download as .RIS

DOI

: https://doi.org/10.1108/IMDS-01-2013-0001

Publisher

:

Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

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