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The user experience (UX) in libraries

Bruce Massis (Columbus State Community College, Columbus, Ohio, USA)

Information and Learning Sciences

ISSN: 2398-5348

Article publication date: 16 April 2018

Issue publication date: 14 May 2018

1150

Abstract

Purpose

The purpose of this paper is to review the library’s expanded role into its engagement with the user experience (UX).

Design/methodology/approach

Literature review and commentary on this topic that has been addressed by professionals, researchers and practitioners.

Findings

Although UX is constantly expanding its focus, in actively paying close attention to its users’ unique and distinctive requirements, libraries can react more effectively in serving its patrons with a realistic and sensible set of options for the programs and services developed to satisfy the user’s changing needs and expectations.

Originality/value

The value in exploring this topic is to present a snapshot of several of the elements used by libraries in their efforts to understand and react to its patrons’ needs through its strategies deployed in support of the user experience.

Keywords

Acknowledgements

Declaration: The author declares that there is no potential conflict of interest in the research.

Citation

Massis, B. (2018), "The user experience (UX) in libraries", Information and Learning Sciences, Vol. 119 No. 3/4, pp. 241-244. https://doi.org/10.1108/ILS-12-2017-0132

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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