The business of the library is service

Abstract

Purpose

The purpose of this paper is to suggest that today’s libraries function using business practices in its management of the library to ensure that its service-based mission is respected.

Design/methodology/approach

Literature review and commentary on this topic that has been addressed by professionals, researchers and practitioners.

Findings

Libraries have learned from business the importance of using not only the business practice of using a vigorous level of data-driven decision-making, but data-driven reporting as well to a public that expects a higher level of scrutiny, clarity and precision. Paired with evidence from those who have benefitted from the library’s programs and services most visibly, this combination of data and human-driven anecdotes can serve as the optimum marriage of business and service-based confirmation of library success.

Originality/value

The value in exploring this topic is to make the distinction between libraries whose supporters expect it to be formally managed like a business as opposed to those who suggest that business practices be used in library operations to ensure its mission as a service-based entity is maintained.

Citation

Massis, B.E. (2017), "The business of the library is service", Information and Learning Sciences, Vol. 118 No. 7/8, pp. 447-450. https://doi.org/10.1108/ILS-06-2017-0059